Responsible Gaming

Gaming Should Be Fun, Not a Financial Solution

Online pokies should be enjoyed as entertainment only. They are games of chance with a built-in house edge, meaning the odds always favour the casino in the long term. Never gamble with money you cannot afford to lose, and never view gaming as a way to earn income or solve financial problems.

At fictiveworks.nz, we are committed to promoting safe and responsible gaming practices for all our players in New Zealand.

Age Verification

Online pokies and real money gambling are only legal for individuals aged 18 years and over in New Zealand. We strictly enforce age verification on all accounts and reserve the right to request proof of identity and age at any time.

If you are under 18, you must not gamble or create an account on this site.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Be honest with yourself and watch for these warning signs:

• Chasing losses by gambling with more money to recover what you've lost
• Gambling with money needed for essentials (rent, bills, food, utilities)
• Hiding gambling activity or lying to friends and family about how much you gamble
• Gambling for longer periods or with larger amounts than intended
• Feeling anxious, irritable, or restless when not gambling
• Neglecting work, school, hobbies, or relationships due to gambling
• Borrowing money or going into debt to fund gambling
• Failed attempts to cut down or stop gambling
• Using gambling to escape problems, stress, or negative emotions
• Experiencing "near misses" that keep you playing longer than planned

If you recognise any of these signs in yourself, seek help immediately.

Self-Help Tools & Safer Gaming Features

We provide tools to help you maintain control over your gaming. Use these features to gamble responsibly:

• Deposit Limits: Set a maximum amount you can deposit per day, week, or month. Once the limit is reached, you cannot deposit further until the period resets.
• Loss Limits: Set a maximum amount you are willing to lose. Gaming will be suspended when you reach this limit.
• Session Time Limits: Set a time limit for each gaming session. You will receive warnings as the limit approaches.
• Reality Checks: Enable pop-up reminders at regular intervals to check how long you've been playing and how much you've spent.
• Self-Exclusion: Temporarily or permanently close your account if you need a break from gambling. During self-exclusion, you will not be able to access your account or receive marketing communications.

To access these tools, log into your account and visit the Responsible Gaming section, or contact our customer support team.

Support Organisations & Help Services

If you or someone you know is struggling with problem gambling, help is available. The following organisations provide free, confidential support:

New Zealand

• Problem Gambling Foundation – Free helpline: 0800 664 262 | Website: www.problemgambling.nz
• Gambling Helpline – Free support and counselling: 0800 006 886
• Samaritans – Emotional support: 0800 726 666 | Website: www.samaritans.org.nz

International Support Services

• GamCare (UK) – Free confidential support: www.gamcare.org.uk
• GamStop (UK Self-Exclusion Scheme) – Multi-operator self-exclusion: www.gamstop.co.uk
• Gambling Help Online (Australia) – Free counselling: www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada) – Information and support: www.responsiblegambling.org
• National Council on Problem Gambling (USA) – Helpline 1-800-522-4700: www.ncpgambling.org

All services are confidential, non-judgmental, and free to access.

If You Need Help, Reach Out Today

Problem gambling is a health issue, not a personal failure. Support is available, and recovery is possible. If you are struggling with gambling, please take action:

• Contact the Problem Gambling Foundation on 0800 664 262 (available 24/7)
• Use our self-exclusion tool to close your account immediately
• Talk to someone you trust — a friend, family member, or counsellor
• Visit www.problemgambling.nz for free resources and support options

You don't have to face this alone. Help is just a phone call away.

Our Commitment

Fictiveworks.nz is committed to providing a safe, fair, and responsible gaming environment. We support industry standards, comply with New Zealand gambling regulations, and promote harm minimisation. If you have concerns about your gambling or require additional support, our customer service team is here to help.

Last updated: 2026